What to Expect when Contacting WLWA
Living day by day with the threat and presence of domestic abuse, can make even the smallest of tasks seem impossible. We understand the challenges that come with seeking support of any kind whilst in an abusive situation. Simply picking up the phone can feel daunting, even paralysing. Browsing the internet for potential support can bring with it confusion, overwhelm and its own safety risks.
Once you have found a support that you think could help, this can raise lots of feelings such as fear, apprehension, numbness or even doubting yourself. You may feel worried about sharing your experiences, think you will be judged, or simply struggle to find the right words to express your trauma. It can be an incredibly difficult first step for so many but could be one which has the ability to place you on a path towards a future free from abuse and fear.
Women’s Aid groups all over Scotland exist to offer guidance, understanding, and a safe, nurturing space where you can begin to rebuild and focus on your future.
West Lothian Women’s Aid can be contacted by phone, email, on social media, on our website or in-person. We can ensure when you take that first step to reach out, you will be met with kindness and reassurance. Our staff are here to listen without pressure or judgement. You don’t need to have a clear plan or even know what you want at this point. It is our job to provide guidance and options as to what you could do next which is in the best interests of you – we are here to listen and support you make decisions based around your safety, immediate and longer-term needs and current situation.
When contacting WLWA, your safety is our priority. We are here to provide free and confidential support, an empathetic ear, and real-world, practical advice. Our staff are trained to assess your immediate risk and take subsequent actions to ensure you are guided towards a robust safety plan, always working collaboratively with yourself. Our staff won’t dismiss your feelings or judge you for whatever you choose to do, to stay safe; you’ll be listened to with empathy, from women who understand the impact of domestic abuse and have the knowledge to guide you on possible next steps. Our trauma-informed approach ensures we will not pressure you into taking any specific action; every woman’s situation is different, and our support is tailored to your needs.
We understand that while a listening ear is vital in allowing women to be open about their experiences, we also ensure we offer practical assistance to assist each woman to move forward. This might include court advocacy, information on housing options, consider a place within our safe accommodation, signposting to benefits advice or financial assistance, or access to our wide array of support services such as group work, counselling or our children and young people’s service.
If you are at the point of considering leaving an abusive situation, we can ensure we work with you to plan this as safely as possible. Whatever your needs, we are here to offer care, empathy, strength and resilience along with all the resources you may need to help you regain control of your life. Reaching out for support is difficult, but incredibly brave and no matter how uncertain or afraid you may be to take that vital first step, we will meet you with kindness and compassion always.
We are here for you.
We believe you.